Privacy Policy

At 999rr, we are committed to protecting the privacy and personal data of every user who visits or registers on our platform. This Privacy Policy explains in clear and formal terms what information we collect, how we use it, under what circumstances we share it, and the rights available to you as a user based in Bangladesh or accessing our services from any location.

By accessing or using 999rr — including our casino games, cricket betting markets, slots, crash games, live dealer tables, and any associated mobile or web features — you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree, please discontinue use of this platform immediately.

1. Information We Collect

999rr collects personal information only to the extent necessary to operate our platform, provide our services, fulfill legal obligations, and improve the user experience for players across Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, Khulna, and beyond.

1.1 Information You Provide Directly

• Full name, date of birth, and gender — collected during account registration to verify that you meet the 21+ age requirement.
• Contact information including email address and mobile number — used for account verification, security alerts, and support correspondence.
• Financial information including bKash, Nagad, Rocket, Upay, or bank account details — collected solely to process deposits and withdrawals in Bangladeshi Taka (৳).
• Identity verification documents (e.g., National ID, passport copy) submitted when completing KYC procedures as required by responsible gaming and anti-fraud protocols.

1.2 Information Collected Automatically

• Device and browser data: IP address, device type, operating system, browser version, and screen resolution — used for security, fraud prevention, and service optimization.
• Usage data: pages viewed, games played, betting history, session duration, and navigation patterns — used solely to improve the platform and personalize your experience.
• Cookies and similar technologies: session tokens, preference data, and analytics identifiers — see our Cookies section below for full details.

2. How We Use Your Information

999rr processes personal data on a strictly need-to-know and purpose-limited basis. We do not use your data for purposes beyond those listed here without first obtaining your explicit consent. The primary purposes for which we use your information are:

• Account creation, verification, and maintenance — including identity checks (KYC) to comply with responsible gaming standards and prevent underage gambling.
• Processing financial transactions including deposits via bKash, Nagad, Rocket, and Upay, and handling withdrawal requests securely and promptly.
• Providing customer support, responding to queries, investigating complaints, and resolving account-related disputes within a reasonable timeframe.
• Sending account-critical communications: deposit confirmations, withdrawal notifications, security alerts, and important policy updates.
• Sending marketing and promotional communications — only where you have opted in to receive such messages. You may withdraw consent at any time by contacting our support team.
• Fraud detection, security monitoring, and enforcement of our Terms and Conditions, including detection of multi-accounting, bonus abuse, and collusion.

3. Sharing of Your Information

999rr does not sell, trade, or rent your personal information to any third party for their own marketing or commercial use. We may, however, share specific information with carefully selected third parties only where it is strictly necessary to deliver our services or satisfy a legal obligation. These circumstances include:

• Payment processors and financial service providers — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard — solely for the purpose of executing your deposit or withdrawal instruction.
• Technology and infrastructure partners who provide hosting, analytics, fraud detection, or security services — all bound by strict data processing agreements and prohibited from using your data for any purpose other than performing the contracted service.
• Legal and regulatory authorities — when we are required by applicable law, court order, or government regulation to disclose personal information, we will do so to the minimum extent required and will notify you unless legally prohibited from doing so.

In the event of a merger, acquisition, or restructuring of 999rr, your data may be transferred to the successor entity, subject to the same or equivalent privacy protections as described in this policy. You will be notified of any such change in advance.

4. Cookies and Tracking Technologies

999rr uses cookies and similar tracking technologies to operate our platform efficiently, remember your preferences, and analyze how users interact with our service. Cookies are small text files stored in your browser that help us deliver a faster, more personalized experience.

We use the following categories of cookies:

• Essential cookies: required for core platform functionality such as maintaining your logged-in session, processing bets, and securing account access. These cannot be disabled without preventing the platform from functioning correctly.
• Analytics cookies: used to understand aggregate usage patterns, improve platform performance, and identify features that are underperforming or confusing to users. No individually identifiable data is shared through analytics.
• Preference cookies: store your language settings, preferred currency display (e.g., ৳ BDT), and notification preferences so we can restore them automatically on your next visit.

5. Data Retention

999rr retains your personal information only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, including satisfying any legal, accounting, or reporting obligations. In practice, this means that active account data is retained for the duration of your account's existence plus a minimum of five years following account closure, in accordance with standard financial record-keeping and anti-money laundering requirements.

Once your data is no longer required, we will securely delete or anonymize it so that it can no longer be linked back to your identity. You may request early deletion of your personal data by contacting our support team — please note that we may be required to retain certain records by law even after such a request.

6. Security of Your Information

999rr implements a range of technical and organizational security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data transmissions, encrypted storage of sensitive personal and financial data, role-based access controls to limit who within our organization can view your data, and regular internal security reviews.

While we take all reasonable precautions, no digital platform can guarantee absolute security. In the unlikely event of a data breach that affects your personal information, we will notify you promptly through the contact details associated with your account and outline the steps we have taken to address the incident. We strongly encourage you to use a strong, unique password for your 999rr account and to enable any available two-factor authentication options.

7. Your Privacy Rights

As a 999rr user, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the details in the Contact section below. We will respond to all valid requests within 5 business days.

• Right of access: you may request a copy of all personal data we hold about you, including the categories of data, the purposes for which it is processed, and the third parties with whom it has been shared.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
• Right to erasure: subject to applicable legal retention obligations, you may request that we delete your personal data. Accounts with unresolved balances or outstanding disputes may be subject to processing delays.
• Right to object to processing: you may object to your data being used for direct marketing or profiling purposes at any time. Once an objection is received for marketing purposes, we will cease that specific use immediately.
• Right to data portability: you may request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider if you choose to do so.

Please note that exercising certain rights may affect your ability to continue using the 999rr platform. For example, deletion of your account data will result in permanent closure of your account. We will always inform you of any such consequences before acting on your request.

8. Third-Party Links and Services

The 999rr platform may reference or display the names of third-party service providers such as game studios (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming), payment partners, and sports data providers. While we take care to work only with reputable partners, 999rr is not responsible for the privacy practices or content of any third-party service. Any personal data you provide directly to a third-party service is governed by that party's own privacy policy, not this one. We recommend reviewing the privacy policies of all third-party services you interact with.

9. Children's Privacy and Age Restriction

999rr is strictly an adult platform. Our services are intended exclusively for users who are 21 years of age or older. We do not knowingly collect, process, or retain personal information from any individual under the age of 21. Age verification checks are performed at registration and, where required, at the point of first withdrawal, as part of our KYC process.

If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that data from our systems and close the associated account. If you are a parent or guardian and believe that a minor may have registered on 999rr, please contact us immediately at the email address provided in the Contact section below.

10. Changes to This Privacy Policy

999rr reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where the changes are significant, notify registered users via the email address associated with their account.

Your continued use of the 999rr platform after any such changes have been posted constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we are protecting your information.